Learn what you need to know and do to elevate patient-centered care through this dynamic course! Delve into the heart of patient service, emphasizing the importance of attention to detail in creating a welcoming environment.

Explore effective communication strategies for managing expectations and handling difficult conversations with empathy. We'll also explore innovative patient-focused services, such as online scheduling and the importance of automation.

The course illuminates the significance of feedback and continuous improvement, offering methods to collect and analyze patient feedback. We also highlight the role of team empowerment in delivering exceptional care, with strategies for training, recognition, and reward systems.

Explore administrative systems for the administrative team, including phone skills, scheduling, financial conversations, and insurance handling. We also emphasize the importance of tracking practice statistics, understanding merchant fees, and profit and loss statements.

Equipped with the strategies from this course, dental professionals are empowered to elevate patient experiences, carve a unique niche for their practice, and foster enduring patient relationships.

Captivate and connect with your patients like never before! This course is your ticket to mastering the art of active listening, positioning yourself as an ally to your patients, and shining a light on recommended verbiage that resonates.

We’ll dive into the strategic use of digital images to enhance clarity and understanding and guide you through the meticulous preparation of patient accounts, including checking for pending treatments, hygiene recalls, and balances. Embrace the importance of pre-authorizing anticipated work and explore the spectrum of financial options—cash, check, in-house plans, and outside financing. This course is packed with strategies and tools to elevate every treatment presentation into a personalized and persuasive experience.

Whether you're a seasoned dental assistant or a hygienist polishing your skill set, this course is your fast-track to mastery. This interactive course (with optional hands-on workshop) zeroes in on the skills every clinical team member needs to fabricate provisionals that look good, feel great, and stay put. You’ll leave confident in your ability to tackle every step of the temporary game - impressions, material handling, trimming, polishing, and cementation - with precision and efficiency.