“How much do you charge for that procedure?”
“Are you on my insurance plan?”
“I need to cancel my appointment.”

Throw out those old, tired scripts! You can be amazingly effective and still be YOU! In this high-energy presentation, Katherine Eitel Belt, Dentistry’s Unscripted Communication Expert, shares four simple yet innovative steps to polish your telephone skills and improve your results. Discover how to create consistency of message without using a script and increase productivity tomorrow with incoming new patient calls, including price shoppers and insurance callers. Learn to use a call evaluation process that can make a true, positive difference and accelerate your team training. With conversion rates hovering around 35% and 40% of calls going unanswered in the average dental office, the lost revenue and opportunities are staggering. Whether you are a referral-based practice or market externally, this course will dramatically improve your success in converting more calls to appointments, increasing your marketing ROI and cementing your reputation as a practice with extraordinary patient service.

Inspired, aligned, accountable, and unstoppable! It’s the leader we all want to be. It’s the team we all want to be on.

If your team struggles with turnover, low performance, negativity, gossip, or petty conflicts… a total team transformation is easier and faster than you think! Katherine Eitel Belt, Dentistry’s Unscripted Communication Expert, believes personal leadership and high-performing teams are created with three basic things: clear expectations, a positive culture, and courageous communication skills.

In this engaging presentation, Katherine adamantly rejects stale methods of leadership thinking and canned scripts and shares a fresh, instinctive approach to building a team that thrives. Craft a vision and strategic plan that actually changes things and learn how to align your team to achieve it. Using The Lioness Principle, you’ll learn to lead, manage, and communicate in an intuitive way to improve your existing culture, team agreements, personal effectiveness, and productivity. Katherine will show us how to successfully navigate moments of conflict, disagreements, and all those conversations we’ve been tolerating or avoiding. Bring your hardest situations and watch as Katherine demonstrates live how to masterfully navigate them using a new mindset and a few simper tools.

This is one of the most fun, enlightening, and inspiring programs you’ll ever attend and one of Katherine’s favorite topics to present to teams. She believes these skills could literally change the world and that once you know them, you and your team will never be the same again. No more excuses… and no more limits.

Do you struggle to communicate with compassion and accountability sorried that people will misunderstand or misconstrue your meaning?  Need things to get better quickly? Want your people to solve their own problems like mature adults?

A cornerstone of productive, positive work cultures is the ability to communicate within a team with compassion, accountability, non-judgement, and accuracy. This presentation will help owners, managers, and team members stop avoiding these important conversations and learn to embrace and succeed with them by using a self-management checklist and a simple 4-step conversation framework. This presentation includes real-life examples, live demonstration, and tremendous inspiration about what can be accomplished both professionally and personally by succeeding with necessary conversations about broken agreements, under performance, non-participation, negativity, or toxic behavior. Learn a life-changing way to improve leadership, relationships, and results.

Are you worried the meat of your message just isn’t getting through?  Feel like people are listening but not applying the training? Want more buy-in, compliance, and mastery from your employees or trainees?

The survival of a lion cub depends on how quickly and effectively the lioness can teach it the ins and outs of the hunt. Cubs must learn to stalk, chase, and feed themselves independently—just as your employees, students, managers, and clients depend on you to teach them the skills they need to succeed and thrive.

What can we learn from the Lioness? A lot. It’s a jungle out there!

Katherine Eitel Belt, a powerful, experienced trainer, shines a light on how to best deliver critical messages and empower adult learners to realize their full potential. You’ll also learn how to navigate conflict and difficult personalities, as well as coach underperforming team members in a nonjudgmental yet powerful way. Join Katherine for this inspirational and interactive safari through the jungle of
proven training and coaching techniques that will forever change the way you impart critical information, systems, and protocols to gain real and lasting results.