When you own a practice, you quickly discover that critical skill gaps inevitably cause some of the biggest headaches in every practice:

• Communication skill gaps contribute to emotionally charged situations and create difficult people—whether they are patients or team members
• Leadership skill gaps contribute to employee problems like chronic lateness, underperformance, constant complaining, persistent negativity, and failure to comply
• Business system gaps cause multiple problems with scheduling, new patient acquisition and patient retention, financial and performance monitoring
• Customer service skill gaps can compound a decade-long trend of declining dental practice revenues in the era of instant social media and public review sites

A clear, structured, fail-safe approach to practice management skills can cure staffing headaches, create a healthy work environment, re-energize the team, and reap huge benefits. Learn proven ways to integrate critical systems, increase revenues, improve patient satisfaction and retention, boost online and word-of-mouth referrals, maximize morale, and minimize miscommunication risks.

Don’t Let it Ruin Your Day!

All dental practices have difficult patients, but, when managed correctly, they can become your best source of referrals.

If a difficult behaving person thinks you’re working with them, it’s hard for them to fight you. Instead of getting defensive, ask what you can do to help them.

Applicable to the entire dental practice team, this presentation will teach teams how to manage difficult patients and provide scripts and verbal tools to implement in the practice.

Are you struggling with your dual role as dentist AND business owner?

Few dentists are taught in dental school the skills necessary to become effective bosses, leaders, or business owners.

Upon finishing their education, most are required to fill all these roles - and be skilled and caring clinicians treating as many as 20-60 patients per day.

How does one find the time? What are the responsibilities and skills of a dental leader? A dental boss? A dental business owner?

What are some of the consequences of NOT understanding these skills or NOT fulfilling these responsibilities? Are some of the challenges you are dealing with right now consequences of weak leadership?

Super glue is a remarkable substance that permanently binds different and separate objects together. What does that have to do with dentistry? Everything!

Dental practices have many different and separate moving parts that must be combined to produce a smooth-running, patient-friendly,
health-oriented, and productive business. A practice’s clinical, scheduling, infection control, financial, and practice development systems must all come together and work together to create a binding relationship with patients, team members, and the community.

What is the common factor encompassing all these moving and living parts? Communication. Effective communication that exudes top
customer service, trust, and care. Communication that creates patient advocates, referrals, rave reviews, and sustainable practice success.

Customer service can be your strongest competitive advantage. This presentation teaches the entire team how to communicate with care and warmth and show patients that you are truly listening. Sandy provides the ten fundamental rules of customer service, and how to apply them in your practice to achieve five-star online ratings.

OSHA IN THE DENTAL OFFICE
Safety Doesn’t Happen by Accident!

As of August 1, 2016, OSHA fines for dental offices increased from $7,000 to $12,471 per violation and that repeated violation fines increased from $70,000 to $124,709 per violation? OSHA is serious about their regulations.
Source: Dental Compliant Specialists

It only takes one phone call from an unhappy employee or patient to put your business at risk. Sandy utilizes adult learning techniques to encourage interactivity and enhance the learning of this potentially dry subject matter. Attendees enjoy participating in “OSHA Family Feud” and other activities which help solidify the learning. This presentation will provide your dental team with everything they need to know about OSHA and how to ensure your practice stays compliant.

HIPAA IN THE DENTAL OFFICE
To Tell, Or Not To Tell, That Is Our Question!

In 2011, one small practice had a USB “stick” stolen; it contained some of their patients’ Protected Health Information. At the end of 2013, the department Health and Human Services announced a $150,000 settlement of the case. HIPAA is no joking matter and carries painful penalties if you ignore it.
Source: Dentistry IQ

Any patient can submit a complaint on the U.S. Department of Health and Human Resources website which can lead to fines and even imprisonment. Attendees enjoy Sandy’s interactive presentations which bring humor and fun to this potentially dry subject matter,
while solidifying the learning. Sandy provides dental teams with the knowledge and tools to achieve and remain HIPAA compliant.

It is estimated that over 80% of dentists will be embezzled in their career at least once.

Don’t let your practice be part of those statistics. No one is immune to embezzlement. Be aware and protect your practice from this danger. Gain a thorough education on the causes and effects of embezzlement. Sandy provides safeguards so you can prevent, detect, and respond to suspicions of criminal behavior within your practice.

Did you know that the #1 reason a patient refers a practice is because they run on schedule?

This seminar is focused on creating and executing a Scheduling for Success System designed to meet specific goals.

Your scheduling system and processes determine four of the most important parameters of your dental business. It determines your level of revenue, your patient reviews, number of patient referrals, and your entire team’s stress level.

If you don’t understand how to manage your scheduling systems, you can work yourself literally to death day after day with barely enough to live on at the end of the month. In this seminar, you will learn how to turn your daily treadmill into an efficient production engine.

Is the career you worked so hard and invested in so dearly on the rocks because of work-related stress factors?

If so, you are not alone. According to the World Health Organization (WHO), work burnout and stress-related diseases are ravaging our planet with dentists appearing near the top of the list. What is the reason? According to the WHO, work-related stress is usually caused by poor work organization, poor work design, poor work processes, poor management, and a lack of support and control.

Do any of these apply to your situation? Does that mean you are doomed to end your career early before you can reach the pinnacle of your practice’s profitability and financial security? Yes, if you don’t take action now to address its causes and chronic nature. No, if you make an effort to recognize the symptoms, make real changes, and learn how to rectify the issues. Don’t let this happen to you! Take the first step and attend this seminar to get started. Don’t let your important and valuable practice slip through your fingers.